On very rare occasions, 9-1-1 Operators may all be on the phone with other emergencies and you may hear an automated recording.If you hear a recorded message, do not hang up. If you hang up prematurely, the 9-1-1 Operator will have to call back which ties up resources and may prevent another caller from getting immediate help.If you call 9-1-1 by mistake, stay on the line and let the 9-1-1 Operator know that you misdialed. Listen to the questions and answer to the best of your ability to ensure the right emergency resources are sent.Staying calm can be one of the most difficult things to do in an emergency, but it’s also one of the most important.If it’s a large area, be sure to specify exactly where first responders should attend.ĭo your best to stay calm, speak clearly, and answer all questions.This may be an exact address, an intersection, or landmark (e.g. Tell us exactly where to send emergency help.When the 9-1-1 Call Taker answers, they will ask several questions in order to gather enough information to send the appropriate resources. transfer you to speak with a Call Taker for the right agency.
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